FAQ
Answers to the stuff you’re thinking but don’t want to email us about. If you still need help, contact us.
They’re designed not to. Pryzm frames use sport‑tuned weight balance plus non‑slip touchpoints at the nose and temples to help them stay put during daily wear and movement. Fit still matters—if yours isn’t right, we’ll remake once for free.
Three things: (1) balanced weight so they don’t “nose‑dive,” (2) grippy touchpoints that resist sliding, and (3) real adjustability so the frame can be tuned to your head instead of fighting it.
Use Try‑On and the size guide. If you’re between sizes, prioritize bridge fit first (it’s the secret to stability), then frame width.
Minor tweaks are easy. For the cleanest fit, any optician can tune the nose/temples in minutes. These frames are built to be adjustable—not fragile.
We’ll do one free fit remake. If your initial size/fit isn’t right, we’ll remake once to dial it in.
100% recycled aluminum—light, strong, and built for everyday use.
A ceramic‑based coating (Cerakote) applied for durability and wear resistance.
It’s tougher than typical paint, but no finish is indestructible. Treat them like premium gear and they’ll stay looking sharp.
Yes. Order frames‑only or add prescription lenses at checkout (single vision or progressive).
Most frame orders ship within the timeframe listed on our Shipping & Returns page. Prescription orders take longer because lenses are made to order.
Frames can be returned per our Shipping & Returns policy. Prescription lenses are custom and typically non‑returnable, but your one free fit remake is there to make sure the final fit is right.
Try‑On runs in your browser. We don’t need to store your face scan to let you preview fit. If we ever add optional saving for sizing, we’ll make it explicit and opt‑in.
Still not sure?
We’ll help you pick the right size and get a stay‑put fit.
Contact support Shipping & Returns