Shipping & Returns

Pryzm frames are made to order. We focus on fit, finish, and durability — please allow time for careful manufacturing and inspection before your order ships.

We keep it simple: free shipping and a clear return window.

Shipping

• Handmade frames currently have a lead time of 2-3 weeks before shipping.
• Free shipping on all orders (US).
• Orders typically ship within 1–3 business days for frames.
• We’ll email tracking as soon as it leaves our shop.

Returns

• 10-day full refund for unused items in original packaging.
• Frames must be in like-new condition (no scratches, bends, or wear).

Fit Remakes

If your frame fit is off, we’ll remake your frame once at no cost by moving you up or down in size — same frame style.

Progressive Lenses

Progressives are a premium, 2‑step process: we ship the frame first to confirm fit, then we cut and install your progressive lenses. Once cut, lens costs are non‑refundable.